privacy policy

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Effective as of April 1, 2015

Legal Notice: This website is the corporate website of Pansophic Learning US LLC (“Pansophic Learning,” “we,” “us” or “our“). Pansophic Learning is a limited liability company registered with the State of Delaware in the United States of America. The information contained on any of our websites is for informational purposes only.

We, have established this privacy policy to explain how we collect, use, share and protect information that we may gather from, the online learning environment and the websites of our affiliated schools (collectively, “Sites“). This policy does not apply to information that we may collect from you outside of our Sites, such as over the phone, by fax, or through conventional mail. In addition, please note that all students’ educational records are protected by Pansophic Learning as required by applicable law in the United Arab Emirates and international laws. All references in this policy to “you,” also include the parent or legal guardian, as applicable, in the event the student is a minor.

Terms and Conditions

Please refer to the terms and conditions on the applicable site for information on the conditions which apply to your access to and use of Pansophic Learning-controlled websites.

  • Non-Personal and Aggregated Information Collected Automatically
  • Use of Cookies
  • Personal Information You Provide
  • Personal Information Provided by Parents About Children
  • Message Boards and Chats
  • Links
  • Our Commitment to Data Security
  • Changes in Corporate Structure
  • Changes to the Privacy Policy

Non-personal and Aggregated Information Collected Automatically

Each time you visit a Site, we log non-personal information. Such information may include your IP address, domain name, the name of the Web page from which you entered the Site, which pages you visit on the Site, and how much time you spend on each page. We use this information to monitor and improve the Site and for internal analysis. In particular, we use IP addresses to analyze trends, administer the website, and gather information for aggregate use.

Use of Cookies

The Sites use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you. We use cookies to keep track of how you are using the Sites to tailor Web content to your interests. If you have registered for a program, cookies will ease your access to and navigation in the online learning environment. Pansophic Learning cookies do not contain personal information about the students enrolled in our programs.

We will not share or sell non-aggregated information contained within cookies to any third party.

You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If, however, you choose to decline cookies, you may not be able to fully experience the interactive features of our Sites or have some of our services on the Sites function properly, or at all.

Personal Information You Provide

You can use portions of our Sites without divulging any personal information, including your e-mail address. Our Sites do not collect personal information about individuals except when such individuals specifically provide such information on a voluntary basis (for example, registering for one of our programs, requesting a catalog; requesting additional information by contacting us; signing up for in-person orientation; posting a message to a message board; requesting help; or accessing, adding to, or changing the information on your account information page). When you register for one of our programs or participate in a program through an affiliate or local school, we may collect information regarding you. This personal information may be collected on our Sites, or via telephone or conventional mail. The types of information that you may be asked to provide, depending on what services you would like to receive, include: first and last name; billing address; name and age; the services you request; registration and enrollment information; and an e-mail address where we can contact you.

We call customers to provide information they have requested and to answer questions. Because we only call customers at the telephone numbers they leave for us, we do not call people by generating random or sequential telephone numbers. We may use pre-recorded messages in order to ensure that customers receive the information they requested. Customers do not have to consent to receive calls in order to receive our services.

Once you have registered for one of our programs (whether you registered on our Sites, or through offline communications), there is an online service for all such programs. There will be a personal information page that contains some or all of your personal information. You may also be assigned a user name and password. The user name will be used to recognize you on the Pansophic Learning Site. The user name will allow Pansophic Learning to recognize: your first and last name; registration ID; type of account, such as teacher, administrator, parent or student; school affiliation or the Pansophic Learning program in which the student is enrolled; integration number; and the e-mail address you provided. The user name will also allow you to track your attendance, school work, and testing, and to submit relevant portions of the same to Pansophic Learning, its affiliates, and/or your local school to track your progress and abide by applicable law in the United Arab Emirates and/or International standards and regulations.

Pansophic Learning, our affiliates, and/or your local school may use personal information provided by you on your account information page to contact you about the student’s progress, testing, attendance, customer service, and quality control procedures. To the extent that third-party vendors assist Pansophic Learning and/or our affiliates in the provision of online products or services, those vendors are provided the minimum amount of data required to perform the tasks for which they have been engaged. They have no independent rights to such data and have agreed to adhere to the Pansophic Learning Privacy Policy.

We may use the personal information on your account information page to provide you with information about new products and services available through Pansophic Learning. You can request to opt out of receiving such information by making a request in writing to

You can review and edit the personal information that you have provided to Pansophic Learning by either making the changes online or, if that isn’t possible, by making a request in writing to

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Personal Information Provided by Parents About Students Who are Children

We understand that our student users who are under 13 years of age need special safeguards and privacy protection, and it is our intent to fully comply with all applicable law and international regulations. We do not collect personal information from children online at any point. We only receive personal information about your children directly from you when you enroll your children into one of our programs. You can review certain personal information that Pansophic Learning has regarding your children by making such a request in writing to Please be aware that some personal information relating to your children’s educational records may not be able to be disclosed by Pansophic Learning due to applicable law in the United Arab Emirates or International law.

You can request that your children’s personal information not be used by Pansophic Learning, its affiliates and vendors acting on behalf of Pansophic Learning, by making a request in writing to Please be aware that if you make such a request, your children can no longer continue to be enrolled in a Pansophic Learning program or to utilize the online learning environment. Therefore, a request by you for Pansophic Learning, affiliates, and vendors acting on behalf of Pansophic Learning to no longer use your children’s personal information will terminate your children’s participation in the Pansophic Learning program in which they are enrolled and their use of the online learning environment.

For information on the use of children’s personal information, please contact:

K12 Middle East FZ LLC

Dubai Knowledge Village, PO Box: 502981

Block 12, Floor 1, Unit F12, Dubai, UAE

Attention: Finance and Operations Support Manager


Message Boards and Chats

We may offer message boards and chat rooms to you on our Sites. Please be aware that anyone may read your postings on a message board or in a chat room. Furthermore, any information which you submit to be posted to a message board or in a chat room, including your information from your account information page and user name, will be disclosed and available to all users of that message board or chat room, and is therefore no longer private. We cannot guarantee the security of such information that you disclose or communicate online in public areas such as message boards and chat rooms, and you do so at your own risk. We reserve the right to monitor the content of the message boards only and to republish your postings from message boards or chat rooms elsewhere on the Web or otherwise in any format.


The Sites may contain links to other websites, chat rooms, or other resources that we provide for your convenience (“Linked Sites“). These sites are not under the control of Pansophic Learning, and Pansophic Learning is not responsible for the content available on any Linked Site. Such links do not imply Pansophic Learning’s endorsement of material on any Linked Site, and Pansophic Learning expressly disclaims all liability with regard to your access to such Linked Sites. Access to any other websites linked to the Sites is at your own risk.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect. We also use Secure Sockets Layer (SSL) protocol on your account information and registration pages to protect sensitive personal information.

Changes in Corporate Structure

If all or part of Pansophic Learning or any of its affiliates are sold, merged or otherwise transferred to another entity, the personal information you have provided at these Sites may be transferred as part of that transaction or process. However, Pansophic Learning will take steps to assure that the personal information is used in a manner consistent with the Pansophic Learning privacy policy under which it was collected.

Changes to the Privacy Policy

We will occasionally amend this Privacy Policy to reflect company and customer feedback. We reserve the right to change, modify, add, or remove portions of this policy at any time. If we materially change our use of your personal information, we will announce such a change on our website, and will also note it in this Privacy Policy. The effective date of this Privacy Policy is documented at the beginning of the Privacy Policy. If you have any questions about Pansophic Learning’s privacy policy, please contact us in writing at

Enforcement and Dispute Resolution

As part of Pansophic Learning’s annual certification process, Pansophic Learning will review Pansophic Learning’s compliance with this Policy.

If you have any questions, complaints, or disputes regarding the manner in which Pansophic Learning handles or protects your data, please bring it to the attention of the Pansophic Learning Legal Department at the address above.

This Policy shall be governed by and construed in accordance with the Federal laws of the United Arab Emirates and the Emirate of Dubai.

The parties agree and acknowledge that all disputes, controversy or claims arising out of or in connection with this Policy shall be finally settled by arbitration in accordance with the provisions set forth under the arbitration rules (the “Rules“) of the Dubai International Arbitration Centre (“DIAC“), by one (1) arbitrator appointed in compliance with the Rules, and:

  1. the seat of the arbitration shall be the Emirate of Dubai;
  2. the language of the arbitration shall be English;
  3. the arbitration award shall be final and binding upon the Parties and not subject to any appeal in any court; and
  4. the arbitration shall deal with the question of the costs of the arbitration and all related matters.

The parties agree and acknowledge that any dispute and arbitral proceedings may take longer than six (6) months and the parties agree and acknowledge that in the event that a dispute and/or arbitral proceedings takes longer than six (6) months, such circumstance shall not form the basis of a procedural challenge to any arbitral award that is subsequently delivered.

Nothing shall prevent either party from applying to a court of competent jurisdiction for urgent interim relief